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FAQ

What is a Rhinestone Transfer?

A Rhinestone Transfer is group of Hot-Fix heat activated rhinestones placed in the design you choose. The stones are placed onto a special heat transfer paper that allows you to place your design onto the garment of your choice.

How Do I Place My Transfer Onto a Garment?

  • First, preheat your heat press to 340º F or set your iron to Medium or Wool setting (no steam).
  • On a flat surface, place the garment into position. A Teflon sheet or cotton pressing cloth is recommended to protect your heat press or iron.
  • Carefully peel the white plastic layer from the back of your chosen design and place the sticky side down onto your garment.
  • If you are using a Teflon sheet, place over the positioned design and press for 15–20 seconds if using heat press or 45–60 seconds for an iron.
  • Let cool for 3-5 minutes then slowly peel off the clear layer from the garment making sure that each rhinestone is applied. If the stones are not sticking, reapply heat for an additional 15 seconds.
  • After your design has cooled and the clear layer taken off, turn the garment inside out and repress the design for about 15 seconds with about 5 seconds of pressure, drawing the glue into the fabric of the garment.
  • Congratulations! Your newly customized garment is ready for use.

How Do I Wash My Garment Once the Transfer is Applied?

When you have correctly applied your transfer onto your garment, it can hold up to everyday wear and tear. As a tip to preserve your design longer, we recommend turning your garment inside out while washing. Use cold or cool water, never hot water to wash, and tumble dry on low heat or hang to dry. Never dry clean garment.

How Do Custom and Wholesale Orders Work?

Rhinestone Transfers Direct offers custom manufactured built to order unique transfer designs. These designs are a great way to show off your business logos, team sports, special event graphic, or even custom text and sayings in style!

Once you have submitted your artwork through our website, we will contact you via email within 5 business days with a quote for your custom design. When submitting your custom design please be sure to include the EXACT dimensions that you’d like your final design to fit within.

You’re approval is required for custom artwork to be created. Once payment is submitted, this is considered approved. Minimum order for custom designs is 20 pieces of each design.

Indemnity Clause: Clients guarantee they have legal rights to use all marks, logos, words, symbols, designs, or art as their submitted artwork. Clients also agree to indemnify and hold Rhinestone Transfers Direct and its agents, officers, representatives and employees harmless for all damages as well as attorney’s fees spent with regard to any and all legal actions which result from the production of any artwork submitted by said client.

What is the Minimum Amount Per Order?

The minimum amount for each order is $50.00. This does not include shipping and handling fees.

What Are Your Shipping Fees?

Once your order is received online, we immediately begin creating your rhinestone transfers. After an order has been filled and is ready for shipping (1–4 business days), standard USPS shipping will take 3–5 days, depending on your location, and USPS Express will be delivered overnight. Once shipped, we will send you a tracking number via e-mail so you can track the package. We are not responsible for any delays or losses by the shipping carrier. The shipping rate is determined by the amount of your order and will automatically be calculated once you have chosen your designs.

Special Offer: Free Shipping on Orders Over $200

Domestic orders over $200 shipped within the Contiguous United States (Lower 48), qualify for free USPS shipping. That’s right, for a limited time the shipping is on us! Yet another reason why it pays to order direct.

United States Shipping Rates

Purchase AmountUSPS Standard (3–5 Day)USPS Express* (1–2 Day)
$0.00-$99.99 $6.95 $24.95
$100.00+ $8.95 $44.95

*Choosing USPS Express will not speed up the necessary manufacturing time. This will only speed up the delivery time once an order has been shipped.

What if My Order is Undelivered or Lost During Shipment?

Rhinestone Transfers Direct is not liable for the delivery of the order once it is placed with the shipping carrier. During your checkout process, we offer several different methods of shipping including options with insurance. Please understand that we have no control over the shipping carriers and we cannot be responsible for any delays or losses by the carrier. Once your order is ready to be shipped, a tracking number will be emailed to you. If you do not receive this information, please send us an email and we will get you the tracking info on your order.

What if My Order is Damaged or Defective?

Rhinestone Transfers Direct strives to fulfill our customer’s orders correctly and with the utmost quality. All orders are inspected in our Quality Assurance Department twice prior to shipment to guarantee your highest satisfaction. Should you notice any errors or defects with the items in your order, please contact customer service within 48 hours of receiving your shipment. We will not be liable for any issues that may occur during or after the application process of your rhinestone transfer.

What is Your Return and Exchange Policy?

  • All custom artwork products and custom text products are made to order, unique designs created specifically for you. Therefore all custom designs are not eligible for returns and will not be refunded.

  • All stock designs, returns are only accepted if merchandise is defective or damaged. Exchanges may not be made.

  • All defective/damaged merchandise must be reported with in 48 hours of delivery and must be approved for return before being shipped back.

  • Return orders that are approved must be unused, in original packaging, and in untampered condition.

  • Please include your original sales receipt with your return and securely repackage your design for return.

  • Return your package using your carrier of choice. We recommend using a carrier that provides a tracking number.

  • Shipping charges will not be reimbursed.

  • A 20% restocking fee is applicable for all approved return items and will be deducted from your credit due at the time of return.

  • All returns will be credited back to the original form of payment. If receiving a credit card refund, please allow one to two billing cycles for your credit to appear.

Need to Contact Us?

Rhinestone Transfers Direct prides itself on its high quality of customer service. We strive to make sure that you, the customer, are satisfied with all aspects of your experience with us. If you have any questions call us toll free at: 1-407-634-2400 (Monday–Friday, 9:00 am–5:00 pm Eastern). Or send us an email anytime at: contact@rhinestonetransfersdirect.com. Thank you for choosing Rhinestone Transfers Direct as your source of unique rhinestone transfer designs.


 

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